Privacy Policy

Who we are

This website is operated by Truss Ventures LLC, Sharjah, United Arab Emirates, trading as Truss Engage. This policy explains what information we collect when you visit this website or contact us, and how that information is used.

Information you send us

This website does not include a contact or consultation form. If you choose to message us on WhatsApp or by email, we receive whatever information you include in that message, along with your name and contact number or address as provided by WhatsApp or your email client. We use this information only to understand your enquiry and respond to it.

Please do not send confidential customer records, passwords, payment details or other sensitive personal data through your initial message. If a project requires exchanging sensitive information later, we will agree on an appropriate and secure method with you directly.

Information collected automatically

Like most websites, this site may use basic analytics to understand how visitors use it, such as which pages are viewed and which buttons are clicked (for example, WhatsApp buttons). This information is used in aggregate to improve the website and does not identify you personally unless you have separately contacted us.

How we use your information

• To respond to enquiries sent through WhatsApp or email.
• To understand your business and determine whether we can help.
• To improve this website and how it communicates our services.

We do not sell your personal information to third parties.

Third-party services

Messages sent through the WhatsApp buttons on this site are handled by WhatsApp, operated by Meta Platforms, subject to WhatsApp's own privacy policy and terms. We are not responsible for how WhatsApp or Meta process your data once a conversation begins on their platform.

Data retention

We retain enquiry information for as long as reasonably necessary to respond to your request and, where a working relationship begins, for the duration of that relationship and any period required for legitimate business or legal purposes afterward.

Your rights

You may ask us what information we hold about you, request corrections, or ask us to delete information we no longer need, by writing to buharisayed@gmail.com.

Changes to this policy

We may update this policy from time to time to reflect changes in how the website or our services operate. The date at the top of this page indicates when it was last revised.

Contact

Questions about this policy can be sent to buharisayed@gmail.com.